Privacy Notice

This privacy notice explains how Ellis Harper Limited collects, uses and protects personal information when you visit ellieharper.style, contact us, sign up to hear from us, or interact with one of our brands.

Ellis Harper Limited owns and operates consumer brands, including Earth Ninja. Earth Ninja is currently our main active brand, but this website may also refer to other Ellis Harper brands, products or projects in future.

1. Who we are

Ellis Harper Limited is responsible for your personal information.

Ellis Harper Limited
27 Castle Road
Cowes
Isle of Wight
PO31 7QZ
United Kingdom

Email: customersupport@ellisharper.style

2. What information we collect

We only collect information that is reasonably needed to run our website, manage our brands, respond to enquiries, provide customer support and improve our services.

Depending on how you use the website, we may collect the following information.

Information you give us directly

This may include:

  • your name;

  • email address;

  • phone number, if you choose to provide it;

  • postal address, if needed for customer support, returns, replacements or business enquiries;

  • order details, if you contact us about a product you have bought;

  • your message, enquiry or correspondence with us;

  • marketing preferences, if you sign up to receive updates from us.

Website and technical information

When you visit our website, we may collect limited technical information, such as:

  • IP address;

  • browser type and version;

  • device type;

  • pages visited;

  • approximate location based on IP address;

  • referral source;

  • cookie preferences;

  • how you interact with the website.

This helps us keep the website working properly, understand basic website performance and improve the site.

3. How we use your information

We may use your personal information to:

  • respond to enquiries;

  • provide customer support;

  • deal with product questions, complaints, returns or replacement requests;

  • manage our website and brand communications;

  • send marketing emails, where you have agreed to receive them or where the law allows us to contact you;

  • understand how people use our website;

  • protect our business, website and customers from fraud, misuse or security issues;

  • comply with legal, accounting, tax or regulatory requirements.

4. Our lawful basis for using your information

Under UK data protection law, we need a lawful basis to use your personal information.

We usually rely on one or more of the following:

PurposeLawful basisResponding to enquiriesLegitimate interestsProviding customer supportContract or legitimate interestsManaging complaints, returns or replacementsContract, legitimate interests or legal obligationSending marketing emailsConsent, or legitimate interests where permittedWebsite analytics and improvementConsent where required, or legitimate interests for basic non-intrusive analyticsFraud prevention and website securityLegitimate interestsKeeping business and tax recordsLegal obligationHandling legal claims or disputesLegitimate interests or legal obligation

5. Marketing

We may send you marketing emails about Ellis Harper brands, including Earth Ninja, if you have signed up to receive them or if we are otherwise allowed to contact you under applicable law.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:

customersupport@ellisharper.style

We may keep a limited record of your email address after you unsubscribe so that we know not to contact you again for marketing.

6. Cookies and similar technologies

Our website may use cookies and similar technologies.

Cookies are small files placed on your device. Some are needed for the website to work properly. Others help us understand how the website is used or support marketing and advertising.

We may use the following types of cookies.

Strictly necessary cookies

These are needed for the website to function, for example to remember your cookie choices, keep the site secure or load pages properly.

Analytics cookies

These help us understand how visitors use the website, such as which pages are visited and whether the site is working well.

Marketing or advertising cookies

If used, these may help us measure advertising performance or show more relevant advertising.

Where required, we will ask for your consent before setting non-essential cookies. You can change your cookie settings through the cookie banner or your browser settings.

7. Who we share information with

We do not sell your personal information.

We may share information with trusted service providers who help us run our business, including:

  • website hosting and website platform providers;

  • email and newsletter providers;

  • analytics and cookie management providers;

  • customer support tools;

  • payment, ecommerce or marketplace providers, where relevant;

  • delivery, fulfilment or returns partners, where relevant;

  • professional advisers such as accountants, lawyers or insurers;

  • regulators, authorities or courts if required by law.

These third parties may only use your information for the services they provide to us, unless they are acting as an independent controller under their own privacy policy.

If you click through to a third-party website, retailer, marketplace or social media platform, their own privacy policy will apply.

8. International transfers

Some of the companies that help us operate our website, marketing, analytics or customer support may process information outside the United Kingdom.

Where this happens, we take steps designed to protect your personal information in line with applicable data protection law, such as using appropriate contractual safeguards where required.

9. How long we keep your information

We keep personal information only for as long as reasonably needed.

As a guide:

  • enquiry emails are usually kept for up to 24 months after the last contact;

  • customer support records may be kept for up to 6 years where needed for legal, accounting or product records;

  • marketing records are kept until you unsubscribe or ask us to delete them, although we may keep a suppression record so we do not contact you again;

  • website analytics information is kept for the period set within the relevant analytics tools;

  • legal, tax and accounting records are kept for as long as we are legally required to keep them.

We may keep information for longer if needed to deal with a dispute, legal claim, investigation or regulatory requirement.

10. Your rights

You have rights over your personal information.

These may include the right to:

  • ask for a copy of the personal information we hold about you;

  • ask us to correct inaccurate information;

  • ask us to delete your information;

  • ask us to restrict how we use your information;

  • object to how we use your information;

  • withdraw consent where we rely on consent;

  • ask for your information in a portable format, where applicable;

  • complain to the UK Information Commissioner’s Office.

To exercise your rights, contact us at:

customersupport@ellisharper.style

We may need to confirm your identity before responding.

11. Children

Our website and products are not aimed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

12. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

No website, email system or online service can be guaranteed to be completely secure, so please take care when sending information to us online.

13. Changes to this notice

We may update this privacy notice from time to time. The latest version will be posted on this page with the updated date shown at the top.

14. Contact us

For questions about this privacy notice or how we use personal information, contact:

Ellis Harper Limited
27 Castle Road
Cowes
Isle of Wight
PO31 7QZ
United Kingdom

Email: customersupport@ellisharper.style

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how we handle your personal information.